Shipping & Returns
Refund / Return Policy
Return and Exchange Policy FAQ
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Frequently Asked Questions about Returns, Refunds, and Exchanges
How do I return?
- Write email to customercare@millinen.com
- Enter your order number email address and phone number to start.
- Let us know the reasons why you want to return and refund for the purchased Linen Shirt from the Millinen website.
- Once your request is approved, you will get a confirmation email. The address to return the products is:
Online Department, Millinen, 6/29, Gopalakrishna Road, T. Nagar, Chennai 600017.
What items are returnable?
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Return and Refund Policy : -
- Millinen offers returns within 7 days for unworn, unaltered items with original tags; worn items are non-returnable, and exchanges or refunds are subject to inspection upon return to ensure they meet these conditions.
-If an item is out of stock or differs from its description, we will promptly notify the customer and provide a full refund or replacement.
-Millinen offers 7 days return warranty on linen shirts for manufacturing defects. If a defect is found, customers may return or exchange the item for a refund or replacement, provided the shirt has not been altered or damaged through misuse and subject to inspection upon return to ensure they meet these conditions.
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What items are non-refundable?
- Gift cards.
- Discounted items (if applicable).
- Items mentioned as non-refundable on the respective product pages.
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The item I received is damaged!
- If the purchased product is faulty, reach out to us within 7 days of the delivered date to Email customercare@millinen.com
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Can the items be exchanged?
- We allow the exchange of purchased items for selectable variants.
- The product must be returned to us in unused and resalable condition with its original packaging.
- Once the exchange request is approved and we receive the product, the replaced item will be shipped to you.
- The one-time shipping cost is to be borne by the customer.
- If the product received from you is in unsellable condition, we may deduct 20% of the MRP of the returned product before processing the exchange.
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What are the refund options?
- For Prepaid Orders: Your refund will be issued within 3-4 business days from the date when we receive the products.
- For COD Orders: Cheque payment / NEFT transfer will be processed within 7-15 business days from the date when we receive the products.
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How do I ship back the items?
- For instructions on how to ship the returned products, refer to the email received after placing the return request.
- Please ensure that the items are securely packaged to avoid damage during transit.
- You are advised to use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.
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How soon will I get my refund?
- Once your returned item is received and inspected, you will be notified via email.
- You will also be informed about the approval or rejection of your refund request.
- If approved, the refund request will be processed based on the refund options mentioned above.
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My question is not addressed...
- If you have any queries regarding return or refund, reach out to us at customerscare@millinen.com
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Additional Points:
-Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery.
-Processing Fees: A restocking fee of 10% may be applied for returns that are not due to our error.
-Customer Responsibility: Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable.
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Reverse Pickup:
- We will arrange reverse pickup wherever feasible. In exceptional circumstances where reverse pickup is unavailable in your area, you may be requested to dispatch the products via a reliable courier.
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Packaging for Returns:
- Articles should be securely packed with tags intact for facilitation of returns. Damaged or untagged garments will not be accepted for return.
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Refunds:
- Upon receiving the product at our warehouse, we will process the refund based on the payment method:
- For prepaid orders, the total order value will be refunded to the original payment source.
- For Cash on Delivery (COD) orders, we will initiate NEFT/IMPS to the provided account details. These details should be provided in the Email: customercare@millinen.com
- Shipping charges and gift packing charges (if applicable) will not be refunded.
- For Credit Card/Debit Card/Net Banking payments, it may take 10-15 business days for the refund to reflect in your account (depending on your bank).
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Incorrect or Insufficient Data:
- Millinen is not liable for any incorrect or insufficient data provided while filling the Bank Details for COD refunds in the Email via customercare@millinen.com to us.
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Packaging and Free Items:
- Refunds are applicable only for the purchased article, not for any packaging, gifts, or free items included.
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Reward Points:
-Full Return: We fully reverse the redeemed reward points, if any.
-Partial Return: We adjust the reward points (if any) proportionately to the total order value and the value of the returned item.
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Limitation of Liability
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Millinen's liability is limited to direct damages only, excluding any indirect, incidental, or consequential damages, and we are not responsible for delays or losses due to events beyond our reasonable control.
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Terms and Conditions for Returns:
- Millinen.com will not be responsible for any incorrect fund transfer/voucher issuance due to erroneous account detail input by the customers. Customers are responsible for the accuracy of the information provided.
- Refunds will be issued only after the product is received at our warehouse.
- Prepaid refunds will be initiated within 3 working days of receiving the product. It may take 10-15 business days for the amount to reflect in your bank account.
- You can return either the complete order or specific items from the same order.
- Please ensure proper packaging and with tags and as in the original packet.
- Seal the packet completely before handing it over to courier partners.
- Please use separate packets for items from different orders.
- www.millinen.com follows a 7-day no questions asked return policy on applicable products. Products can be returned within 7 days of delivery.
- For any queries, please contact our customer support at millinenshirts@gmail.com.